Resin Wall Clock 12" (Flowers preserved)

At Ilaria, customer satisfaction is our top priority. Please review our refund policy outlined below:

*No Refunds Policy*
We do not offer refunds for any purchases unless the product has been damaged during transit. All sales are final.

*Damaged Products*
If your product arrives damaged, we apologize for the inconvenience and are here to assist you. To qualify for a refund due to damage during transit, please follow the steps below:

1.⁠ ⁠*Report the Damage:* Contact our customer service team at Ilariaaofficial@gmail.com within 7 days of receiving the damaged product. Include your order number and a detailed description of the damage.

2.⁠ ⁠*Provide Evidence:* Attach clear photos of the damaged product and the packaging it arrived in. This will help us assess the situation and process your claim more efficiently.

3.⁠ ⁠*Return Instructions:* Our customer service team will review your claim and, if approved, provide instructions for returning the damaged product. Please do not send the product back without prior authorization.

4.⁠ ⁠*Processing the Refund:* Once we receive the damaged product and verify the claim, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or credit card provider.
*Non-Refundable Items*The following items are non-refundable under any circumstances:•⁠ ⁠Items purchased on sale or with a discount•⁠ ⁠Gift cards•⁠ ⁠Personalized or custom-made items*Contact Us*If you have any questions or concerns about our refund policy, please contact us at Ilariaaofficial@gmail.com or 9306284234. Our team is here to assist you and ensure your shopping experience with Ilaria is a positive one.Thank you for understanding and for choosing Ilaria.

Sincerely,

Ilaria Team

Welcome to Ilaria. We value your business and strive to ensure a seamless shopping experience. Please review our shipping policy below.

*Shipping Time*
Orders are typically processed and shipped within 6-7 business days from the date of purchase. Please note that orders are not processed on weekends or public holidays.

*Transit Time*
Once shipped, your order will arrive within 4-5 business days. Please be aware that transit times may vary due to unforeseen circumstances such as weather conditions, carrier delays, or other external factors beyond our control.

*Order Tracking*
After your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status and location of your shipment through the carrier’s website.

*Shipping Rates*
Shipping rates are calculated based on the destination, weight, and dimensions of your items. Any applicable shipping fees will be displayed at checkout before you complete your purchase.

*International Shipping*
Currently, we only offer shipping within India. We do not ship to international addresses at this time.

*Lost or Damaged Items*
In the unfortunate event that your order is lost or damaged during transit, please contact our customer service team at Ilariaaofficial@gmail.com within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue and provide a resolution.

*Returns and Exchanges*
For information regarding returns and exchanges, please refer to our [Return Policy] page.

*Contact Us*
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at Ilariaaofficial@gmail.com or 9306284234. Our team is here to assist you.

Thank you for shopping with Ilaria.

Sincerely,

Ilaria Team