At Ilaria, customer satisfaction is our top priority. Please review our refund policy outlined below:

*No Refunds Policy*
We do not offer refunds for any purchases unless the product has been damaged during transit. All sales are final.

*Damaged Products*
If your product arrives damaged, we apologize for the inconvenience and are here to assist you. To qualify for a refund due to damage during transit, please follow the steps below:

1.⁠ ⁠*Report the Damage:* Contact our customer service team at Ilariaaofficial@gmail.com within 7 days of receiving the damaged product. Include your order number and a detailed description of the damage.

2.⁠ ⁠*Provide Evidence:* Attach clear photos of the damaged product and the packaging it arrived in. This will help us assess the situation and process your claim more efficiently.

3.⁠ ⁠*Return Instructions:* Our customer service team will review your claim and, if approved, provide instructions for returning the damaged product. Please do not send the product back without prior authorization.

4.⁠ ⁠*Processing the Refund:* Once we receive the damaged product and verify the claim, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or credit card provider.
*Non-Refundable Items*The following items are non-refundable under any circumstances:•⁠ ⁠Items purchased on sale or with a discount•⁠ ⁠Gift cards•⁠ ⁠Personalized or custom-made items*Contact Us*If you have any questions or concerns about our refund policy, please contact us at Ilariaaofficial@gmail.com or 9306284234. Our team is here to assist you and ensure your shopping experience with Ilaria is a positive one.Thank you for understanding and for choosing Ilaria.

Sincerely,

Ilaria Team